How To: Deal with abusive customers
Learn how to deal with tough and abusive customers and how to enact good customer service with expert retail sales management advice in this free online customer service video series.
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How To: Provide great customer service
Improve your customer service by mastering the ABCs of customer service--attitude, business knowledge, and customer-oriented customer service--with expert training tips in this free online customer service training video series.
How To: Provide great customer service to your customers
In a bad economic environment, providing a great customer service experience is even more important than normal. Word of that great experience will spread via Twitter and Youtube, helping your business attract buzz without requiring it to spend cash on marketing. This video features a business technology expert explaining how to create a "wow" experience for your customers and use the ability to do so to improve your business.
How To: Use the Customer Portal feature in Axosoft OnTime 2008
OnTime 2008 Customer Portal enables you to invite customers and 3rd parties into the development conversation. Through controlled access they can submit bugs, feature requests and request help by intitiating their own support tickets. This installment from Axosoft's own series of video tutorials on the OnTime Project Management Suite will show you the power of Customer Portal.
How To: Accept credit card payments on your smartphone with Square
For accepting payments on the go, try out the Square payment system. Square allows you to take your customer's credit cards as payment when selling your products out of food trucks, at events, or door-to-door. This guide will show you how to use Square to charge customers using their credit cards.
How To: Improve your company's customer service
If you own your own business, no matter how efficient it is, you probably field complaints from customers. Dealing with these complaints, and using the information therein to improve your company, can be stressful and challenging. This video features a business expert outlining some simple advice for ways that you can improve the efficiency of you customer support process.
How To: Make a full featured customer login portal in ASP.Net
Follow along through the creation of a fictitious customer portal to learn about master pages, themes, membership, roles, site navigation, user profiles, and the Web Site Administration Tool in this ASP.Net video tutorial.
How To: Develop a competitive advantage
In this video, we learn how to develop a competitive advantage. A competitive advantage answers the question "what are you best at." You just need to better than your competitors at what you do in delivering value to your customers. Think about why your customers buy products from you. If you have the competitive advantage clearly identified, it will get you the customers that you want and keep the customers that you have. Put the competitive advantage together by thinking about the company n...
How To: Utilize iPhone "freemium" strategies to profit
With the spread of smartphones and free online games, the "Freemium" model of product distribution and monetization has become prevalent over the last several years. At it's essence, it is handing out software products for free and then allowing customers to pay for in-software services using microtransactions. This video features some businessmen who do business in iPhone apps discussing how they use "Freemium" systems in their apps to make the most money possible while providing great servi...
How To: Find your public IP address & use dynamic DNS
In this video from apexcctv we learn how to find your public IP address and then use dynamic DNS to keep it updated in regards to your security needs. If you go to Whatismyip.com you will see your IP address. You can also go to Google and search for "find my IP address." A service called Dynamic DNS keeps track of your customers IP address. It will map a name to an IP address. Static DNS entries do not change. To set up DNS you can go to CCTV tutorials on the ApexCCTV website. You should set ...
How To: Use magnetic card readers and writers with your PC
Magnetic card readers can make e-transactions far simpler, especially for people who are running their own small business. You can also watch this video to learn about card writers, which can let you create your own magnetic cards (such as a membership card) to track your customers' activity.
News: Warby Parker Makes It Easier to Try on Eyeglasses at Home with AR Update to Glasses App for iPhone X Series
If there's one company that is a fan of the TrueDepth camera on Apple's iPhone X devices, it's the popular eyeglasses retailer Warby Parker.
Apple AR: Kaon Interactive Ports Their Marketing Apps from Tango to ARKit
Apple has billed ARKit as a means to turn millions of iPhones and iPads into augmented reality devices. The refrain is similar for Kaon Interactive, a developer of product catalog apps for businesses.
News: Lowe's New Tango-Based App Helps Shoppers Find Products They Need
Lowe's Home Improvement laid another brick in their augmented reality foundation with today's announcement of a new app for Tango-enabled smartphones.
How To: Get your official SAT score from College Board online
The SATs are a very valuable college entrance test and could determine if you're accepted or denied to your favorite university. So, once you've learned to ace the SATs and have already taken your test, get your scores as soon as they're out! Don't sit in dreaded anticipation— go to College Board and get your SAT test results now!
How To: Create a website and improve web presence
When you need a website to showcase your product or service, it can be quite confusing. Follow these easy steps to gather everything you need to have a successful website. Start your search for a domain name in the domain name registrar. (Example: www.companyname.com) Rent space from a hosting company to hold the files for your website. Set up an email account for your company. Create the content for your website (example: products, prices, services, etc). Get internet security to protect sen...
News: Capital One Introduces AR Features to Ease the Car-Buying Experience
If you're playing word association with the terms "augmented reality" and "automobiles," your first thoughts probably center on navigation displays in cars or virtual models of exotic vehicles.
News: Verizon Caves to Demand for Unlimited Data Plans, Makes Customers Happy
Verizon has long been king in the wireless provider market, but recently it has had to step up its game in the data department. A limited data plan — with supposedly superior service — was no longer cutting it for customers. Many of whom left to take up the sweet, sweet offers of competitors like Sprint and T-Mobile. This past fiscal year, Verizon had a net loss of customers in the first quarter. Something that has never happened to them before.
News: Apple to Reimburse Customers Who Purchased Workflow
Apple made headlines last month when it announced it would acquire the popular application Workflow. Now, the company should be making waves again with the news that they will reimburse customers who purchased the app.
How To: Get new customers for your lawn care business
In this episode of Gopher Haul you'll learn how to get new customers for your lawn care business and new ways to distribute business flyers.
News: Smartglasses Maker North Brings Its Focals Showroom to Your Home via iPhone's TrueDepth Camera
Wearables startup North has made a smart move to get its Focals smartglasses into the hands of more consumers.
News: North Cuts Price of Focals Smartglasses, Launches Prescription Lenses, & Adds Pop-Up Stores to Seattle & San Francisco
With the first pop-up showroom for North's Focals smartglasses opening its doors next week, customers are now able to purchase the smartglasses at a drastically lower price tag.
News: Bareburger's Recipe for Future Menus Includes a Heaping Portion of Augmented Reality via Snapchat
Fast-casual burger restaurant Bareburger expects to soon replace all of its paper menus with 3D models of its burgers and other items rendered in augmented reality, but for now, the company is preparing some rather interesting limited AR interactions.
News: T-Mobile Announces Free Music Streaming, New "Test Drive" Program
T-Mobile continues to make waves in the U.S. wireless market behind CEO John Legere's UnCarrier program. At the latest installment in a series of industry-challenging announcements, Uncarrier 5.0 unveiled Test Drive. The new program is set to allow would-be customers to try out the "latest generation" iPhone for seven days on T-Mobile's network without any financial commitments.
How To: Keep Comcast from Using Your Router as a Wi-Fi Hotspot
In a era where cyber security is becoming increasingly important, Comcast has decided to use its customers' routers to provide hotspot access to the public. A new program, outlined by Dwight Silverman over on the Houston Chronicle website, seeks to provide Xfinity customers with city-wide Wi-Fi hotspots by using, well...other customers' wireless routers.
News: Nike Begins Using Augmented Reality for Sneaker Fitting in Mobile App & in Retail Stores
After applying augmented reality as a solution for the sale and marketing of sneakers, Nike is taking the next step in its adoption of AR to improve the customer experience.
News: Budget Airline easyJet Packs Augmented Reality Luggage Checking Feature into Its Mobile App
Mobile app publishers are using augmented reality to solve everyday measurement problems from measuring the length or height of items to previewing furniture in the home.
News: Domino's Australia Serves Up Virtual Previews of Your Pizza Order in Augmented Reality
If you're hungry for pizza and ordering from Domino's in Australia, you can now see what your pie will look like in augmented reality before placing your order.
News: Retailers Benefit from Augmented Reality in Operations & Online Sales Over In-Store Experiences, Research Says
Although retailers like Mac Cosmetics and Zara have been celebrated for deploying innovative in-store augmented reality experiences in their brick-and-mortar locations, a new report throws cold water on the practice.
News: If You're a Verizon Customer, This Recent Leak May Have Exposed Your Private Information
It seems like there's a cyber security scare every day. Consumers are growing increasingly concerned about the safety of their accounts, and they have reason to be. Hackers will maliciously attack you anywhere — and we mean anywhere — they can to get your private information.
News: Can You Hear Me Now? Probably Not if You Have T-Mobile
If you're on T-Mobile, you've probably had a rough morning. Reports are coming in saying that the carrier's LTE network is down in cities throughout the country.
News: Are You on Virgin Mobile? Your Next Phone Will Have to Be an iPhone
Virgin Wireless, perhaps best known for Sir Richard Branson and all of his antics, is an affordable cellular option here in the US. Virgin customers can enjoy — if that's the right word for it — Sprint's cellular service, at a discounted rate, however, there are usually some compromises for that. Now, there will be yet another compromise for Virgin customers who don't like iPhones — Virgin will now only carry Apple's phone on their network.
News: HoloLens Demo Lets Airline Staff View Passenger Emotional State & Flight Details
The list of HoloLens applications continues to grow as more companies discover ways to enhance their operations using augmented reality. Air New Zealand is the latest to show interest in the technology, demonstrating their vision for AR in a new concept video.
AutonomouStuff: How a Small Company Punching Above Its Weight Is Accelerating Driverless Car Development
Ask anyone that works on the development of driverless vehicle technology and there is a very good chance that AutonomouStuff will have supplied something to their project.
How To: 15 Million T-Mobile Customers Hacked—Here's How to Protect Yourself from Identity Theft
T-Mobile's credit-checking system was recently hacked, and this one is about as bad as it gets. The names of 15 million customers, their date of birth and social security number, as well as driver's license numbers and additional information was illegally accessed, meaning the potential for identity theft here is huge.
How To: Use your Nokia N900 better by downloading wallpapers, tethering, etc.
If you're a loyal Nokia customer and proud owner of their N900 smartphone, you may be wondering how to get the most out of it since there's so much more info out there about Android and iOS platform devices. This video will show you how to download custom wallpapers, use tethering, free up RootFs, and change the LED pattern on your N900, among other things.
How To: Be a better bartender with tips from a pro
Expert bartender Jason Griffin from quickstrain.com has tons of helpful tips for all you aspiring bartender out there. Jason will show how a pro does the little things that separate the good ones from great ones. Watch this video to learn how to pour multiple drinks, upsell to customers and so much more!
How To: Make a vodka Chambord Royale Cocktail
Oh my goodness, is there anything more regal than a Kir Royale cocktail? In this video, learn how to make this delicious beverage using Chambord liqueur and give your cocktail that royal purple color it deserves. You will impress any guest or customer with this drink, and it is surprisingly simple to make. Enjoy this cocktail at Happy Hour, brunch or anytime!
How To: Sharpen a knife like Gordon Ramsay
Chef Gordon Ramsay teaches a customer how to sharpen a kitchen knife. The lesson he gives here is little more than giving the knife an edge with a filing tool which is a short metallic rod the size of a knife. We frequently see chefs using sharpening knives this way although the motions are so fast that we don't know what they are actually doing. Ramsey, through teaching the customer slows the process down so that we can see what is going on and hence, how to do it.
News: Shutterstock Gives Customers the Ability to Preview Photos in Augmented Reality
Don't look now, but stock photo mega-site Shutterstock may have the most extensive library of augmented reality content available.
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