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How To: Use the Customer Portal feature in Axosoft OnTime 2008

OnTime 2008 Customer Portal enables you to invite customers and 3rd parties into the development conversation. Through controlled access they can submit bugs, feature requests and request help by intitiating their own support tickets. This installment from Axosoft's own series of video tutorials on the OnTime Project Management Suite will show you the power of Customer Portal.

How To: Provide great customer service to your customers

In a bad economic environment, providing a great customer service experience is even more important than normal. Word of that great experience will spread via Twitter and Youtube, helping your business attract buzz without requiring it to spend cash on marketing. This video features a business technology expert explaining how to create a "wow" experience for your customers and use the ability to do so to improve your business.

How To: Get personalized traffic reports with Ford SYNC

Knowing what traffic lies ahead is detriment to getting home on time. If you get stuck in a traffic jam or road construction, then the only thing you gain is frustration. But with Ford's new SYNC system, you can get up-to-date real-time traffic reports for your local area or specific drive home. Real-time traffic reports help keep you posted on construction, accidents, and other accidents in your commute. You just need to set up some simple preferences on your online owner's account.

How To: Call 911 using Ford SYNC

If it's an emergency, sometime you just don't have enough time or energy to pick up your mobile phone and call 9-1-1. Sometime you just can't move and the only thing still working is your mouth. Ford's new SYNC system provides an option for hands free 911 Assist. In a crash involving airbag deployment, 911 Assist places a call directly to a 911 operator. Your bluetooth phone must be on and stored somewhere inside the vehicle.

How To: Pair your bluetooth phone to Ford SYNC

Sometimes pairing your mobile phone with your car is a difficult and unwritten chore to accomplish. But now with Ford's new SYNC system, you can easily pair your cell phone. It's as easy as pressing the Phone button. Let it search for already stored bluetooth devices, and if none are stored, simply press the Arrow buttons until you see the Add Bluetooth Device option. It's that easy!

How To: Use audible texting features with Ford SYNC

Texting is one of the biggest problems in automobiles today. It's very dangerous and distracting. Ford's new SYNC system makes texting safe for everyone, with audible texting. If you receive a text message on your mobile phone, SYNC can read the message to you out loud with the touch of a button. It can even translate LOL and smiley faces. See how!

How To: Customize your Ford SYNC online user account

Customizing your user account online for Ford's new SYNC system is a cinch. Simply go to the website and customize news and sports, vehicle health reports, and your personal favorites. You can even start out by adding your favorite destinations for turn-by-turn directions later. Learn how to customize your Ford SYNC online user account.

How To: Use turn-by-turn navigation with Ford SYNC

Turn-by-turn navigation is easy with Ford's new SYNC system. Cities, businesses, your favorite places - name your destination and SYNC returns with your turn-by-turn directions. To add your favorite locations, you simply need to visit your owner account online, then you're ready to find your favorite directions, or any other directions needed.

News: B2B Software Company Kaon Bets Big on Google's Tango Phones & AR

At the moment, it would be safe to say that demand for devices running Tango, Google's augmented reality smartphone platform, is relatively low among consumers. Kaon Interactive, a B2B software company who has built more than 5,000 interactive applications for use at trade shows, remote sales demonstrations, and other customer engagements, is betting that there is a market for the devices in sales and marketing.

How To: Improve your company's customer service

If you own your own business, no matter how efficient it is, you probably field complaints from customers. Dealing with these complaints, and using the information therein to improve your company, can be stressful and challenging. This video features a business expert outlining some simple advice for ways that you can improve the efficiency of you customer support process.

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